At The Running Bug we try to be as flexible as possible and appreciate that sometimes things happen in life which are out of our control. If you book on a challenge then realise you will be unable to participate, we are happy to issue a full refund within 7 days of purchase.

In the unlikely event that the medal has been posted within the 7 days of purchase, the buyer would be reasonable to return the medal back to us, paying the relevant postage costs.

Should you be unable to take part in a challenge after 7 days of purchase, we are unable to issue a refund, but can arrange a deferment onto another challenge.

Under exceptional circumstances, we may be able to accept evidence after the closing date of any event. 

Should you have any queries, please do not hesitate to Contact Us.