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Common queries answered

Frequently asked Questions

Virtual races are an alternative to “live” races. Typically, a race would involve a group of people running at an organised event at a certain place, on a certain time and date. Virtual races give people the freedom to run where they want, at your own pace and at your own distance. We believe virtual races are particularly beneficial for people who lead busy lives or where travelling to events is awkward. Virtual races provides that bit extra flexibility and are good to top up the miles during training for other events.

Virtual races are easy and can be broken down into the following 4 steps:

  • Book a race through on our website
  • Run, jog or walk the challenge
  • Submit your evidence
  • Wait for your medal

Our virtual races can be found on our Virtual Races page. We also advertise our races on social media including Facebook, InstagramTwitter and Tumblr. We also send out newsletters on a regular basis where if you sign up to our mailing list, you will receive a 10% discount off your virtual races booked through our website.

Once you have decided which race you want to sign up for, just press the add to card button on the relevant product page, then follow the instructions to go through checkout and pay. We accept all major credit and debit cards as well as PayPal. Our website is safe and secure.

Upon payment, you will receive an order confirmation email. This will also include instructions on where to submit your evidence. 

No problem. We understand that sometimes life gets in the way of your plans. If you find that you have signed up for one of our races then you can’t participate, we would issue you a full refund if you contact us within 7 days of purchasing. 

If you wish to cancel your place after the 7 days, we would be happy to defer your place onto another race of the same value.

Submitting your evidence is really easy. Simply take a screenshot of your activity from your mobile and visit our secure submission form where you can upload your file. This will be emailed to us. We accept evidence from all activity apps including Strava, Garmin, Fitbit, etc. 

Once your medal has been posted, you will receive another email to confirm. We aim to post out your medals within 7 days of the conclusion of the event. All medals are sent by Royal Mail delivery. 

From-to-time, items do get damaged or lost in the postal system. Unfortunately, we don’t have any control over this. However, we appreciate this can be frustrating and disappointing not receiving your medal. If in the event that you have not received a medal within 14 days after the event, please contact us using the form on this page and we will send you a replacement medal free of charge. If in the event we do not have any replacement medals, we would be happy to transfer your place onto another race at no additional charges to you. 

If you receive a damaged medal, please send us photos of the medal. We will then give you the option of a replacement or a full refund.

Absolutely. We accept entries from most part of the world.  The Running Bug send all medals by Royal Mail Standard International delivery.

Please be aware that certain countries may make additional custom duties and import taxes. The price you pay The Running Bug for postage excludes extra duties and taxes. As the recipient of the order, you would be liable to pay any additional import duties and taxes directly to the carrier before they can release your medal.  

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